Click Here For LIVE Chat With Canon Printer Support

 

If your Canon printer won’t scan +1-801-878-6858, first ensure it’s powered on and properly connected to your computer or Wi-Fi network. Check that the scanner lid is closed securely and there are no error messages on the printer’s display. Verify that you’re using the correct scanning software or the Canon IJ Scan Utility +1-801-878-6858. Restart both the printer and your computer to reset the connection. Also, ensure the latest drivers and software are installed from Canon’s official website. If you’re scanning wirelessly, make sure the printer and computer are on the same network. For persistent scanning issues, contact Canon printer support +1-801-878-6858 for assistance.

 

This in-depth guide will walk you through everything you need to know about diagnosing and fixing the Canon printer won’t scan +1-801-878-6858 issue. Whether you’re scanning over USB or Wi-Fi, on Windows or macOS, we’ve got you covered.

 

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Why Is My Canon Printer Not Scanning?

Understanding the root causes of the problem helps in choosing the right fix. Here are the most common reasons why your Canon printer may fail to scan +1-801-878-6858:

  • Outdated or missing scanner driver

  • Scanner not properly installed or detected by the system

  • Issues with network connection (for wireless scanners)

  • Improper scanner settings in Canon software

  • Conflicts with firewall or antivirus software

  • USB cable or port problems

  • Software bugs or corrupted system files

 

1. Basic Pre-checks Before You Start

✅ Is the Printer Powered On?

Make sure your Canon printer is turned on  +1-801-878-6858 and ready. Check the LCD screen for any error codes (e.g., E03, E04, or B200). Resolve any visible alerts before attempting to scan.

✅ Are You Using the Right Connection?

Determine how your Canon printer is connected:

  • USB cable: Ensure it's plugged in securely to both printer and computer.

  • Wireless: Confirm the printer is connected to the correct Wi-Fi network.

  • Ethernet: Make sure the cable is properly connected and the printer’s IP address is recognized.

 

2. Restart Devices and Software

Before diving into advanced fixes, restart your printer, computer, and router. Restarting can resolve minor software or communication glitches that often cause scanning errors.

  1. Power off the printer completely and unplug it for 30 seconds.

  2. Restart your computer.

  3. Restart your Wi-Fi router if you’re scanning wirelessly.

  4. Turn the printer back on and try scanning again.

 

3. Check Scanner Recognition by Your System

On Windows:

  1. Press Windows + S and type "Scanners and Cameras" or go to Settings > Devices > Printers & Scanners.

  2. Make sure your Canon device is listed. If it’s not:

    • Click Add a Device.

    • Make sure the Canon printer appears as both a printer and a scanner.

On macOS:

  1. Go to System Settings > Printers & Scanners.

  2. Select your Canon printer. If it shows as a printer only, remove it and add it again.

  3. Ensure it appears as both printer and scanner.

If the scanner is not recognized at all, you likely need to reinstall drivers.

 

Click Here For LIVE Chat With Canon Printer Support

 

 

4. Reinstall or Update Canon Scanner Drivers

The most common reason a Canon printer won’t scan is due to a missing or outdated scanner driver.

Steps to Reinstall or Update Drivers:

  1. Visit Canon’s official support site.

  2. Search for your printer model (e.g., Canon PIXMA MG3620, MF644Cdw).

  3. Download the latest drivers:

    • Printer driver

    • Scanner driver (sometimes part of the printer driver)

    • Canon IJ Network Tool or MF Scan Utility (if applicable)

  4. Uninstall the existing Canon drivers from your system.

  5. Reboot your PC or Mac.

  6. Install the new driver and scan utility software.

  7. Try scanning again via Canon’s software or your system’s scan app.

 

5. Use Canon Scan Utility for Scanning

Canon provides dedicated software to help with scanning:

  • Canon IJ Scan Utility – for PIXMA/MAXIFY models.

  • Canon MF Scan Utility – for imageCLASS/LBP models.

Steps:

  1. Download from the support site.

  2. Open the scan utility.

  3. Make sure the correct device is selected in Settings.

  4. Choose a scan option (Auto, Photo, Document).

  5. Test the scan.

If the software doesn’t detect the device, try switching between USB and Network in settings.

 

6. Firewall and Antivirus Conflicts

Firewalls or antivirus software can block your system from communicating with the scanner.

Fix:

  • Temporarily disable firewall and antivirus protection.

  • Try scanning again.

  • If it works, configure your firewall to allow:

    • Canon IJ Network Scanner Selector EX

    • MF Scan Utility

    • Windows Image Acquisition (WIA) service

Remember to re-enable protection after configuring exceptions.

 

7. Reset the Windows Image Acquisition (WIA) Service (Windows Only)

Windows relies on the WIA service for scanner operation.

Steps:

  1. Press Windows + R, type services.msc, press Enter.

  2. Scroll to Windows Image Acquisition (WIA).

  3. Right-click > Restart.

  4. Make sure Startup type is set to Automatic.

  5. Try scanning again.

 

8. Scan from Windows Fax and Scan or Image Capture (Mac)

Sometimes using native tools instead of Canon software helps verify functionality.

Windows:

  • Open Start > Windows Fax and Scan

  • Choose New Scan, select your Canon scanner

  • Proceed with a test scan

macOS:

  • Open Image Capture

  • Select your Canon scanner from the list

  • Click Scan or Overview, then proceed

If the scan works in these tools but not in Canon’s software, reinstall the Canon utility.

 

Click Here For LIVE Chat With Canon Printer Support

 

 

9. Check and Configure Network Scanner Settings

For Wi-Fi scanning to work, your Canon printer and computer must be on the same network and IP range.

Use Canon IJ Network Tool:

  1. Launch Canon IJ Network Tool (or install if not already).

  2. Select your Canon printer.

  3. Click Settings, then confirm:

    • The correct IP address

    • Wireless LAN is selected as the connection mode

  4. Save and restart the printer

Also ensure that your router doesn’t block peer-to-peer communication between devices (some public or guest networks do).

 

10. Reset Printer Settings (Factory Reset)

If your Canon printer still won’t scan after all other steps, a factory reset can help eliminate misconfigurations.

Steps:

  1. Go to Setup > Device Settings > Reset Settings.

  2. Choose Reset all or LAN settings only (if scanning over Wi-Fi).

  3. Reconnect the printer to the network.

  4. Reinstall Canon software and re-add the printer to your PC/Mac.

Now test scanning again using Canon’s utility or your operating system’s scan tools.

 

11. Try Another Device

To isolate the problem, try scanning from another device:

  • Use the Canon PRINT Inkjet/SELPHY app on a smartphone or tablet

  • Scan over Wi-Fi or USB from another computer

If the scanner works with other devices, the issue is likely specific to your system.

 

Click Here For LIVE Chat With Canon Printer Support

 

 

12. Keep Printer Firmware Updated

Outdated firmware can cause scanning failures.

To Update Firmware:

  1. Visit Canon’s official site and look up your printer.

  2. Download and install any available firmware update tool.

  3. Follow on-screen instructions (make sure not to turn off the printer mid-update).

New firmware versions often fix scanning bugs and improve wireless stability.

 

13. Canon Support and Diagnostic Tools

Canon offers customer support +1-801-878-6858 and built-in diagnostic software:

  • Canon Assistant Tool – Detects issues with printer functions

  • Canon Print Studio Pro – For high-end models, provides better integration

If you’ve tried every step and your Canon printer still won’t scan:

  • Call Canon support:

    • USA: 1-801-878-6858

  • Prepare your model number, OS version, and a description of the issue

 

14. Tips to Prevent Future Scanning Issues

  • Use original Canon printer drivers +1-801-878-6858, not third-party tools

  • Keep your scanner and printer firmware updated

  • Avoid frequent changes to Wi-Fi network names or passwords

  • Use a surge protector to avoid hardware faults

  • Periodically clean the scanner bed and keep software updated

 

Click Here For LIVE Chat With Canon Printer Support

 

 

Conclusion

When your Canon printer won’t scan +1-801-878-6858, it can be due to network issues, outdated drivers, or simple misconfigurations. The good news is that most of these issues can be fixed quickly by following the steps outlined above.

From updating your drivers and restarting WIA services to resetting the printer or reinstalling Canon's scan utility +1-801-878-6858, this guide gives you all the tools you need to resolve scanning issues. Always begin with basic checks and move toward more advanced troubleshooting if needed.