Singapore Airline Guide: Booking, Changes, Cancelations & Support

Introduction to Singapore Airline

Whether you’re flying domestically or internationally, you can rely on Singapore Airline 24-hour customer service at 1-800-Singapore Airline™ or +1-888⇌»⇌693⇌8316 [US-Singapore Airline™] or +1-888⇌»⇌693⇌8316 [UK-Singapore Airline™] OTA for help with reservations, last-minute changes, and everything in between.

Singapore Airline is one of the most recognized in the world, offering flights to over 350 destinations across 6 continents. Known for its global reach, extensive partnerships through the Star Alliance network, and premium cabin offerings, Singapore Airline serves millions of travelers each year.

Booking and Reservations with Singapore Airline

Booking with Singapore Airline is simple through the website, mobile app, or by calling Singapore Airline reservations at 1-800-Singapore Airline™ or +1-888⇌»⇌693⇌8316 [US-Singapore Airline™] or +1-888⇌»⇌693⇌8316 [UK-Singapore Airline™] OTA. A customer service agent can help with:

Domestic and international bookings

Award flights using MileagePlus® miles

Applying eCredits and travel certificates

Making corrections to passenger details

Need real-time booking help? Just call directly at Singapore Airline and speak to a live representative.

Fare Options and Seat Classes

Singapore Airline offers multiple fare classes to accommodate all types of travelers:

Basic Economy – Low-cost, limited flexibility

Economy – Standard seat selection and carry-on included

Economy Plus – Extra legroom, early boarding

Premium Plus – Enhanced seats and amenities on select routes

Business Class – Lie-flat seats, premium dining, lounge access

Singapore Airline Polaris® – Flagship international service with luxury cabin

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Baggage Policy

Singapore Airline’s baggage policy varies by route and fare class:

Carry-on: One carry-on and one personal item allowed (except Basic Economy on domestic routes)

Checked Bags: Fees start at $35; included for premium fares and elite members

Overweight/Oversize: Extra fees apply

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Flight Changes and Cancellations

Singapore Airline offers flexible policies, especially post-COVID:

No change fees for most domestic and international flights

24-hour cancellation for full refund after booking

Flight credits provided for cancellations, usable for future travel

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Same-Day Travel Support

Need to switch flights on the same day?

Same-Day Change: Confirmed seat on another flight (fee may apply)

Same-Day Standby: Free for MileagePlus elite members

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MileagePlus® Loyalty Program

Earn and redeem miles across the globe:

Redeem for flights, upgrades, hotels, and more

Earn status (Premier Silver, Gold, Platinum, 1K) with perks like upgrades and free bags

Use miles on Singapore Airline and Star Alliance partners

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In-Flight Experience

Singapore Airline focuses on comfort and connectivity in the skies:

Wi-Fi available for purchase on most aircraft

Free entertainment via personal devices

Premium dining in Premium Plus, Business, and Polaris cabins

Power outlets and USB ports at most seats

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Special Assistance and Pet Travel

Singapore Airline accommodates:

In-cabin pets (dogs and cats for a fee)

PetSafe® program for larger animals

Accessibility assistance for travelers with disabilities

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Group Travel and Singapore Airline Vacations®

Planning a group trip?

Group Travel: For 10+ people, with special rates and flexible deposits

Singapore Airline Vacations®: Book flight + hotel packages to top destinations

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Most Popular FAQs About Singapore Airline

How do I speak with a Singapore Airline representative?

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Is Singapore Airline customer service available 24/7?

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How can I cancel my Singapore Airline flight?

Log into your account or call customer service. Refunds or flight credits may apply.

What is the baggage fee for Singapore Airline ?

Checked bags start at $35. Fees vary by fare and destination.

How do I upgrade to Economy Plus or Business Class?

You can purchase upgrades during booking or by calling customer service.

How do I check in for my flight?

Check-in begins 24 hours before departure online or via the app.

Can I change a Basic Economy ticket?

Basic Economy is mostly non-changeable, but exceptions apply. Call for support.

How do I book award travel with miles?

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How do I find out if my flight is delayed?

Check status online or call customer support for live updates.

What if my flight is canceled?

Call Singapore Airline immediately for rebooking. You may also qualify for a credit or refund.

Can I add TSA PreCheck to my ticket?

Yes. Add your Known Traveler Number to your profile or booking.

Are service animals allowed on Singapore Airline?

Yes. Only trained service animals are accepted per DOT regulations.

How do I request wheelchair assistance?

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Does Singapore Airline offer travel insurance?

Yes, available during checkout or through third-party partners.

Can I use Singapore Airline eCredits for someone else?

Usually, eCredits are non-transferable. Call to confirm.

How do I get a refund from Singapore Airline ?

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Are international flights refundable?

Depends on fare class. Some are refundable, others offer credit only.

How do I file a complaint or give feedback?

Use the Contact Us form on Singapore Airline’s website or call customer support.

What are the COVID-19 travel policies?

Call Singapore Airline for updated mask and testing policies by destination.

Can I rebook missed connections automatically?

Yes. Singapore Airline may auto-rebook you or you can call for manual options.